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Unified Communications as a Service (UCaaS)

Hosted UC refers to a communication system that uses Voice over IP to provide a Cloud-based phone system and messaging systems for businesses. Often, this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed. The hosted infrastructure required to provide UC functions (chat, presence, etc.) resides in the data center of your service provider. Your IP connection to the cloud allows users to access that functionality. Back-end infrastructure is all bundled in a monthly fee.

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers are out of the phone system management business and the uptime and investment in keeping the solution running stays with the Hosted provider.

Enterprise features are available for even small-scale customers, giving them ability to purchase advanced solutions like contact center typically on a one-off basis. Providers work hard at delivering Hosted VOIP as reliable as possible. Allowing a customer to scale to meet demand.

If you've looked Hosted UC before and decided to pass, it’s worth another look again today. Today’s systems are not those of even two years ago. They are robust, stable, and capable of handling enterprise communications. In the past, much of the focus when comparing an on-premise based solution with a hosted solution was on total cost of ownership. While that is Important, it’s only part of the reason to migrate to the cloud. Below are the top business reasons to consider a hosted collaboration solution.

  • Deployment flexibility - A hosted solution provides the ultimate in deployment flexibility. The benefit of the cloud is that any feature can reach any worker over all networks. Deployment strategies no longer need to be structured around the location and limitations of the technology.
  • Faster time to market – Don’t spend months rolling out new applications or feature upgrades. A hosted solution makes new features and applications available immediately, so you can add on your schedule.
  • Efficient use of budget – It’s not just about cutting costs. It’s about doing more with less. The most efficiency can be gained in the area of people. Premise-based solutions require constant maintenance and attention, which is why the majority of IT budgets are consumed with just keeping the lights on. Shifting UC to the cloud gives IT more time and budget to dedicate to stuff like mobile UC and application integration. In the long run, this will have a bigger impact than the legacy UC applications.
  • Improved business continuity -The single most underrated aspect of the cloud are the business continuity implications. Since a hosted solution is not tied to any particular location, workers can access them whether their physical office space is available or not.
  • Greater business agility - Pushing UC complexity into the cloud lets IT leaders focus on delivering services faster. As the IT environment continues to get more consumerized, the ability to be more agile becomes a bigger factor in IT success.

How do you know if a Hosted UC Platform is right for you?

Here are some questions to answer to determine your business could benefit from a Hosted UC solution.

  • Are you looking for a cost-effective way to manage your communications?
  • Are you looking for a dependable cloud UC vendor with advanced features?
  • Are you looking for the flexibility to communicate and work from anywhere securely?
  • Do you have a disaster avoidance plan in place today?
  • Would it be beneficial to have a system where any employee can easily and securely self-manage its features without needing management or IT support?
  • Do you have multiple locations or looking to add locations in the future?
  • Are you looking to add call center solutions in the future?
  • Do you need your communications platform to integrate with your CRM?